eGPlearning Podblast
eGPlearning Podblast is a the audio podcast for eGPlearning by two Nottingham-based GPs covering recent topics, useful clinical apps, and interviews with primary care health tech innovators. Hosted by Dr Hussain Gandhi (@drGandalf52) and Dr Andrew Foster (@drawfoster) as they tech-enhance primary care and learning.
eGPlearning Podblast
WhatsApp your GP...?
Join DrGandalf and the team from Doctaly as they share how you can use WhatsApp safely to communicate with patients and make the flow work for your practice
Improving Patient Engagement Through WhatsApp with ChatDoc - An Innovative Approach to Primary Care
00:00 WhatsApp your GP
00:05 Patients can use WhatsApp to engage with their GP
02:06 ChatDoc transformed from remote monitoring to a patient-friendly platform
06:14 Patients can WhatsApp their GP with ChatDoc
08:07 Balancing gathering useful information while not asking too many questions
12:24 Utilizing a tiered support system to efficiently handle patient queries.
14:13 Easily communicate with patients via WhatsApp
17:58 Using ChatDoc for patient triage and handling
19:53 Patients can book appointments via WhatsApp with ChatDoc
23:29 Adding private notes for patients' specific needs
25:07 ChatDoc streamlines patient information
28:31 Patients can take their time to reply to chat queries
30:00 Accessibility and communication methods vary by practice.
33:29 Implementation of ChatDoc led to a significant reduction in appointment waiting times
35:10 Patients using WhatsApp have quicker query resolution time than phone pathways.
40:07 Using ChatDoc to handle patient queries efficiently and effectively.
43:37 Integration of patient advice and guidance in Clinical systems
45:21 ChatDoc aims to streamline the process and make it easier and quicker for practices.
48:38 Support and training methods for practice implementation
50:17 What if you cant use WhatsApp for support?
53:35 Cost of ChatDoc.
58:30 Change in practice
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